In order to facilitate a seamless experience for our valued customers, we kindly request that cancellations be initiated with a notice of more than 24 hours prior to the scheduled activity, ensuring a full 100% refund. For cancellations made within 24 hours or in the event of a no-show, a 100% charge will be applicable to cover the operational costs.

It is important to note that, in the occurrence of adverse weather conditions, a 100% refund will only be granted if the harbor is officially closed by the relevant authorities, prioritizing the safety and well-being of our clients.

Additionally, we would like to inform you that promotions, once booked, are non-modifiable, non-cancellable, and non-refundable. To make any changes or modifications to your reservation, a valid coupon must be presented to facilitate the process.

We appreciate your understanding and cooperation in adhering to these policies, as they are designed to provide you with the best possible service while ensuring the smooth operation of our activities. If you have any further questions or require clarification, please do not hesitate to contact our customer service team at customerservice@graylineloscabos.com, who will be happy to assist you.

Gray Line Vallarta, located at 161 palms condo Marina 28 and 29 marina Vallarta, C. P. 48314, or Puerto Vallarta Jalisco, Mexico, knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. The information we learn from visitors to our Sites helps us personalize and continually improve your user experience. The remainder of this policy describes our information and handling practices in detail.

When you are just visiting us.
You can always visit our Sites without revealing who you are or providing any personal information. When you visit our Sites or visit our Sites through one of our independent Licensee sites, we do collect usage information (session data), but it is anonymous and does not link to you as an individual. We use session data to better understand things like how our Sites are being navigated, how many visitors arrive at specific pages, the length and frequency of stays at our Sites, the variety of searches of our Sites’ databases, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which our visitors connect to our Sitess. We use this information to improve our Sites’ content and ease of use. Cookies.
We may place a "cookie" on your personal computer. A cookie is a small piece of text stored on your computer by your web browser. Cookies help us recognize you when you visit our Sites again. We use cookies on our Sites to collect session data for several purposes to personalize and improve your individual viewing experiences on our Sites. For example, we use cookies to keep track of your use of our Sites, gather data to improve the content of our Sites, provide information that may be of interest to you and improve the security of your experience with us. Most Internet browsers automatically accept cookies. However, you can set your browser preferences to stop accepting cookies or to prompt you before accepting a cookie from the sites you visit. If you decide not to accept our cookies, you will still be able to access those parts of the Gray Line Sites that are available to the general public, but you may not be able to use certain features designed to enhance your experience or access certain services we may offer.

When you decide to register with us.
If you decide to register on a Gray Line Site and/or purchase tickets through our Sites, we will collect personal information about you that you voluntarily share with us. We collect personal information that is necessary for us to provide you with the Services offered on the Sites. As mentioned, this personal information includes things like your name, e-mail and mailing address and telephone number, considered as sensitive according to the Federal Law on Protection of Personal Data Held by Private Parties.

Who will the information be shared with, if anyone?
Gray Line, its subsidiaries, affiliates or related its authorized distributors and / or its third party service providers with whom you have a legal relationship and, where appropriate, relevant authorities. We also inform you that your personal data may be transferred to and processed in and out of the United Mexican States, by persons other than the company. In that sense, your information may be shared with Gray Line, its subsidiaries, affiliates or related, its authorized dealers and / or its third party service providers with whom you have a legal relationship and, where appropriate, competent authorities for:

CUSTOMER:
* Provide a well and / or service.
* Perform marketing and promotional activities in general.
* Provide our products and services and information from our business partners.
* Perform statistical and market analysis.
If you no objections to their personal data being transferred, the term which has given its consent.

Online surveys, contests and promotional information.
We value your business, comments and opinions. From time-to-time, we may invite you, as a user of our Sites, to participate in online surveys, but the choice will be yours. Each time you purchase, book or reserve services through the Sites, we may ask for feedback on your experience. Your participation in these surveys will be on an anonymous basis, unless we tell you otherwise and up-front. From time to time, we may also provide you with information on our products, services and or promotional information we think might be of interest to you.
Opt-Out.
At any time, you may unsubscribe to the Gray Line Sites and stop receiving advertisements, updates and promotions. You may do so by notifying us at info@grayline.com. When you purchase, book or reserve services through the Gray Line Sites.

Should you decide to purchase services through the Gray Line Sites, all information provided is encrypted. This encryption ensures that all data is transmitted from your browser to our servers at the highest levels of protection available today. In addition, any payment via credit card made through the Sites complies with the Payment Card Industry Standard Data Security Standard Requirements (“PCI DSS”). Depending on the services you purchase on our sites, your credit card statement will show charges processed by either “graylinevallarta.com”, the legal name of the company operating as the Gray Line Licensee, or of an authorized third party payment processor such as Trust My Travel or PayPal. While we will do everything we can to protect your privacy, it is important for you to protect against unauthorized access to your confidential information, especially when using public or shared computers.

Conditions of use, notices and revisions.

If you choose to visit the Sites, your visit and any dispute over privacy is subject to this notice. If you are visiting a Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
Changes to this Privacy Policy

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by placing a prominent notice on our website. It is our sincere hope that you will avail yourselves of the opportunities presented through the Gray Line Sites. We will use our best efforts to provide you with the best possible tours, attractions and other services anywhere in the world you wish to go, as provided by our independent Gray Line Licensees. If you have any questions of the Gray Line Corporation or about this privacy policy, please direct them to customerservice@graylineloscabos.com